Refund policy

30-Day Return Window

You have 30 calendar days from the date you receive your item to request a return. Since our products are high-performance running shoes and trainers (such as the Adapt Graphene series), we recommend trying them on indoors on a carpeted surface to ensure proper sizing without scuffing the soles.

Return Eligibility

To be eligible for a return, your items must meet the following conditions:

•Footwear Condition: Items must be brand new, unworn, free of stains or scuffs on the soles, and in their original condition. All original packaging (including the shoebox) must be preserved intact, and the shoebox must not be used as the outer shipping container.

•Accessories: Must include all original tags, extra laces, or promotional items included.

•You must provide a receipt or proof of purchase (order confirmation email or order number).

Items Not Eligible for Return

The following items are not eligible for return or refund:

•Gift cards and final sale or clearance items.

•Running shoes worn outdoors, shoes with scuffed soles, artificially damaged items, or shoes missing their original shoebox.

•Any return request submitted after the 30-day window.

Return Shipping Costs

If your return is due to our quality error (such as manufacturing defects like sole separation), shipping damage, or incorrect item delivery, we will cover the return shipping costs. For returns initiated due to customer preference (such as sizing or color choice), customers are responsible for return shipping fees.

How to Initiate a Return

1.Contact our customer support team at support@runnerssale.shop with your order number, reason for return, and photos of the soles to confirm they are unworn.

2.Once approved, you will receive a Return Merchandise Authorization (RMA) and return instructions.

3.Securely pack the items with your proof of purchase and ship them to our designated returns address.

Return Address

Runners Sale (runnerssale.shop)

1363 Chippendale Rd

Houston, TX 77018

United States

Refund Processing Time

Once your return is received and inspected, we will process your refund within 1-2 business days. Refunds will be issued automatically to your original payment method. Depending on your financial institution, it may take an additional 7-10 business days for the funds to reflect in your account.

Exchanges

We do not currently offer direct exchanges. If you need a different size or color, please return your original item for a full refund and place a new order on our website.

Damaged or Defective Items

If your footwear items arrive damaged or defective, please contact us within 7 days of delivery at support@runnerssale.shop with clear photos of the defect. We will promptly arrange for a full refund or a free replacement.